Help & FAQ
SetupStore.com is the online store for Setup® Clothing - Please visit SetupClothing.com (or click the back to site link at the top of the page) for our full website
What are your delivery costs?
Delivery is only €4.90 per order to the UK and Europe.
Worldwide (Non EU) Delivery is only €6.90 per order.
How can I pay for my order?
Pay with Debit or Credit Card safely and securly with our payment provider PayPal.
No Paypal account needed!
Can I pay with a BANK TRANSFER?
Yes. We accept payment via Bank Transfer to either a German (€ Euro) or UK (£ GBP) Bank Account. Please email us your order and we will send you an invoice and our Bank Transfer details.
Bezahlung auf ein deutsches Bankkonto möglich! Email: email@example.com
Can I pay in £ GBP, $ USD or my local currency?
Yes. Paypal will convert and debit you in your local currency at checkout.
Please proceed through checkout or check PayPal's site to see available currencies and current conversion rates.
Has my order been shipped?
You will receive a confirmation email when your order has been dispatched.
(please check spam folders as this email sometimes gets stuck in there!)
If you don't hear from us within a reasonable time please contact us at firstname.lastname@example.org quoting your order number.
Part of my order is missing
Sometimes we don't send everything you've ordered at the same time, please check your delivery note or dispatch emails to see if part of your order has been shipped separately.
If in doubt email us with details of your order at email@example.com.
What delivery companies does the Setup® Store use?
Delivery agents are determined by your location and size of order. We dispatch using either Royal Mail, Deutsche Post, UPS or Hermes. When dispatched as a postal item your order will be delivered by your local delivery agent (post.at / deutschepost etc...).
Do you deliver to my country?
We offer Worldwide delivery.
Do I have to pay customs or import charges?
Deliveries to the EU are not subject to import tax.
For Worldwide destinations including the USA, Canada & Switzerland, any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Parcels are sent as plain cover and normally arrive through customs without any additional cost.
If your parcel is held in customs then please not there maybe be a delay in your delivery date.
How do I return an item?
If you need to send something back to us for a exchange or refund please consult our Returns page.
You must contact us in writing within 7 days of receiving your order - we then allow a further 7 days to return your order to us.
Do you offer wholesale?
Yes. We have wholesale rates available for trade. Please contact us if your shop is interested in stocking Setup®.
Where do you dispatch orders from?
We dispatch orders from the United Kingdom.